Regional Manager

Position: Regional ManagerDepartment: Regional OperationsReports To: Head of OperationsLocation: Regional Office / Assigned RegionJob SummaryThe Regional Manager is responsible for the overall business and operational performance of the assigned region, including sales, revenue, customer acquisition, customer retention, collection, and branch performance. The role involves setting and cascading targets to branches, monitoring performance, and ensuring the achievement of regional business objectives.Key Roles and ResponsibilitiesDevelop and execute regional strategies to achieve sales, revenue, customer acquisition, retention, and collection targets.Set and allocate monthly, quarterly, and annual targets for branches based on regional business objectives.Lead, guide, and monitor Branch Managers to ensure achievement of assigned targets and operational objectives.Monitor daily, weekly, and monthly branch and regional performance and take corrective actions to address performance gaps.Drive new customer acquisition, revenue growth, market expansion, and customer retention across the region.Monitor customer churn, disconnections, renewals, and service issues and implement strategies to improve retention.Monitor regional collection performance and ensure timely recovery of outstanding and overdue customer payments.Analyze market trends, competitor activities, customer requirements, and business opportunities to support regional growth.Coordinate with Sales, Technical, Operations, Finance, Customer Support, HR, and other departments to ensure effective branch operations and service delivery.Manage and develop Branch Managers and regional teams through regular performance reviews, coaching, and performance improvement initiatives.Ensure effective implementation of company policies, sales strategies, pricing, promotional schemes, and operational procedures across the region.Prepare and submit regular regional sales, revenue, customer, collection, operational, and performance reports to management.