Receptionist and Spa Supervisor

The Receptionist and Spa Supervisor will be the first point of contact for guests and will ensure a warm, elegant, and seamless customer experience from arrival to departure. In addition to front desk duties, the role includes supervising spa operations, coordinating therapists, maintaining service standards, and supporting overall spa administration.Key ResponsibilitiesFront Desk & Guest RelationsWelcome guests warmly and provide a luxury hospitality experience.Manage appointments, bookings, walk-ins, and phone/online inquiries.Explain spa services, packages, memberships, and promotions confidently.Handle guest check-in and check-out efficiently.Process payments, issue receipts, and maintain accurate billing records.Respond professionally to guest questions, requests, and concerns.Maintain guest confidentiality and client records.Spa Operations SupervisionSupervise daily spa operations and ensure services run on schedule.Coordinate therapist schedules, room allocation, and treatment flow.Monitor punctuality, grooming, hygiene, and professional conduct of staff.Ensure treatment rooms, reception, waiting area, and facilities remain clean, organized, and guest-ready.Check stock levels of spa products, linens, disposables, and amenities and report replenishment needs.Assist management with opening and closing procedures.Team CoordinationSupport onboarding and daily guidance of reception and therapist staff.Communicate guest preferences and special requests to therapists.Encourage teamwork and maintain a positive work environment.Report operational issues, maintenance needs, or guest complaints to management promptly.Administration & ReportingMaintain daily sales records, appointment logs, and attendance records.Prepare basic daily operational reports.Assist with inventory tracking and supplier coordination when required.Support marketing activities such as confirming bookings from social media or WhatsApp inquiries.