Property Management Executive - Community Society

RV Investment Group is seeking a responsible and proactive Property Management Executive – Community Society to oversee the day-to-day operations, maintenance, and overall management of residential communities and properties. The role will be responsible for ensuring that the property is well-maintained, safe, clean, and provides a comfortable living environment for residents.Job PurposeThe Property Management Executive will be responsible for the day-to-day administration, operation, maintenance, resident relations, and overall management of the community society developed by RV Investment Group.The position will serve as a key point of contact between the management, residents, service providers, security personnel, maintenance teams, and other stakeholders, ensuring that the community remains safe, clean, well-maintained, peaceful, and professionally managed.The role will also be responsible for receiving, recording, investigating, resolving, and following up on residents' grievances and complaints in a timely and professional manner.Key ResponsibilitiesA. Community & Property ManagementManage the day-to-day operations of the residential/community society.Ensure common areas, facilities, landscaping, parking, roads, utilities, and other shared facilities are properly maintained.Monitor cleanliness, hygiene, waste management, lighting, water supply, drainage, and other essential services.Conduct regular inspections of the property and identify maintenance or operational issues.Coordinate with maintenance teams and external contractors for timely rectification of defects.Maintain proper records of property-related activities, incidents, repairs, and maintenance.Ensure community rules, regulations, and operating procedures are properly implemented.B. Resident & Community RelationsAct as the primary contact point for residents regarding community-related matters.Maintain professional, respectful, and positive relationships with residents and stakeholders.Communicate important notices, policies, maintenance schedules, and community announcements to residents.Support community meetings, resident interactions, and awareness programs.Promote a peaceful, safe, and cooperative living environment.Maintain confidentiality and professionalism when dealing with resident concerns.C. Grievance & Complaint HandlingReceive and acknowledge complaints, suggestions, and grievances from residents.Maintain a Grievance/Complaint Register or digital complaint management system.Categorize complaints according to urgency, nature, and responsible department/vendor.Investigate complaints objectively and collect relevant information from concerned parties.Coordinate with maintenance, security, housekeeping, technical teams, contractors, and management to resolve issues.Provide residents with appropriate updates regarding the status of their complaints.Ensure complaints are resolved within defined service timelines.Follow up with residents to confirm satisfactory resolution.Escalate unresolved, sensitive, repeated, or high-risk grievances to the Property Manager/Management.Identify recurring complaints and recommend corrective or preventive measures.Maintain proper documentation of complaints, actions taken, resolutions, and closure.Handle disputes between residents professionally and impartially, while avoiding unnecessary escalation.Ensure grievances involving harassment, safety, security, discrimination, or serious misconduct are immediately escalated to management in accordance with applicable policies.D. Facility & Maintenance CoordinationCoordinate preventive and corrective maintenance of community facilities.Monitor the performance of housekeeping, security, landscaping, electrical, plumbing, lift, HVAC, generator, water supply, fire safety, and other service providers as applicable.Verify that contracted services are delivered according to agreed standards.Report major breakdowns and maintenance requirements to management.Maintain