Operations Associate

We are looking for someone to oversee daily operations at the Material Recovery Facility in Gharmikhola, Pokhara.The role involves direct, day-to-day exposure to an operational waste-handling environment, including waste materials, outdoor conditions, and active vehicle movement. It also requires ensuring efficient use of resources, compliance with health and safety standards, and accurate record-keeping to support business decisions and statutory requirements.Roles and ResponsibilitiesSite & Operations ManagementSupervise operations at Gharmikhola MRF site to ensure smooth management, resource allocation, and optimization.Set priorities, targets, and assign work to ground staff across multiple sites.Visit informal and formal waste management companies and vendors for scrap procurement.Manage pickup vehicle movement across multiple sites; track and verify daily vehicle activity, kilometers run, recurring maintenance records, and related operational data.Maintain proper health and safety standards, and report any incidents or injuries.Maintain clear communication with teams across all sites to ensure adherence to company policies and operational standards.Support procurement activities including vendor research, purchase order preparation, and coordination with suppliers.Identify operational bottlenecks and implement process improvements across sites.2. Data Analysis & ReportingEnter and track purchases and operational data in the company’s IT system.Collect, process, and analyze operational and financial data from sites to monitor progress and optimize processes.Prepare and submit daily, weekly, and monthly summary reports, highlighting key performance metrics and recommendations for process improvements.3. Accounts & Inventory ManagementRecord, manage, and report accounts data including inward and outward waste volume metrics, waste processing data, and HR-related data.Maintain monthly inventory of sellable scrap across all sites and generate inventory reports.Manage cash and verify daily scrap transactions with supporting documentation.Record all scrap sales and purchases accurately.Ensure statutory compliance including billing, VCTS, statutory books, and other legal requirements.4. Customer CommunicationSchedule daily client pick-ups and prepare pickup sheets.Handle client queries, feedback, and complaints via phone, social media, email, and in person, coordinating with relevant teams to resolve them promptly.Support account management tasks, including tracking payments and coordinating with the accounts team for settlements.