Customer Relationship Manager (CRM)

We are seeking a proactive, organized, and customer-focused Customer Relationship Manager (CRM) who can take complete ownership of the post-sales journey. The ideal candidate will manage every stage after a sales order is received, ensuring timely dispatch, keeping customers informed from order to delivery, following up on payments, and building strong, lasting customer relationships that reflect the service quality of Aircon Nepal.Key Responsibilities:Take complete ownership of the order-to-delivery process once a sales order is received.Responsible for making financial proposalsCoordinate with the dispatch, logistics, and store teams to ensure every order is delivered on time.Keep customers updated at each stage — order confirmation, processing, dispatch, and delivery.Follow up with customers and the accounts team on pending payments and outstanding balances.Handle customer queries, concerns, and complaints promptly and professionally.Focus on client retention by ensuring excellent after-sales service and encouraging repeat businessBuild and maintain strong, long-term relationships with customers to encourage repeat business.Maintain accurate records of customer orders, communications, payments, and delivery status.Coordinate with internal departments (Sales, Service, Accounts, Store) to resolve customer issues.Prepare and share regular reports on order status, deliveries, and payment follow-ups.